Salon Policies

Our pricing reflects starting rates and varies based on stylist demand and experience. We operate on a tiered pricing system, with rates increasing as stylists advance in skill and expertise. Chemical services are priced as Labor + Product, with product measured by the gram to ensure precise and fair charging based on your individual needs.

All cancellations and reschedule requests must be made no later than 24 hours before the scheduled appointment. Any changes within 24 hours of the appointment will result in a cancellation fee. A valid credit or debit card is required to secure all appointments.

For more information, read our full Same-Day Cancellation and Reschedule Policy.

At Mercer Hair Studio, all services are non-refundable. Once a service has been performed, we do not offer refunds on any hair services, including but not limited to cuts, color, chemical services, treatments, and styling.

Our goal is for every guest to leave happy and confident. If you are not satisfied with your service, please notify us within 72 hours of your original appointment. We will gladly offer a complimentary adjustment with the original service provider, if deemed appropriate.

No adjustments or corrections will be offered if:

• Another salon or stylist has altered the work

• More than 72 hours have passed since the original appointment

• The concern is related to personal preference after the service was approved at checkout

• Proper aftercare instructions were not followed

By booking an appointment and receiving services at Mercer Hair Studio, you acknowledge and agree to this policy.

Mercer Hair Studio ("Mercer Hair Studio," "we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule appointments, or communicate with us.

Information You Provide

When you use our website or contact us, we may collect information including:

• Name

• Email address

• Phone number

• Appointment requests

• Consultation information

• Stylist matching questionnaire responses

• Purchase information

• Gift card purchases

• Any messages or information you voluntarily submit through our website

Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referral source

• Website usage statistics

This information helps us improve the performance and functionality of our website.

How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Confirm, modify, or cancel appointments

• Send appointment reminders

• Respond to questions and customer service requests

• Provide salon services

• Process purchases and gift cards

• Improve our website and customer experience

• Send promotional emails when you have opted in

• Maintain website security

• Comply with legal obligations

Appointment Booking

Mercer Hair Studio uses Meevo as our online booking and salon management platform.

When you schedule an appointment online, the information you provide is securely processed and stored through Meevo in accordance with their privacy and security practices.

By booking an appointment, you acknowledge that your information may be processed through this third-party service to facilitate scheduling, appointment management, customer records, and communications.

SMS & Email Communications

By providing your mobile phone number or email address when scheduling an appointment or contacting Mercer Hair Studio, you consent to receive communications related to your services, including:

• Appointment confirmations

• Appointment reminders

• Appointment changes or cancellations

• Follow-up communications regarding your visit

If you have opted in, we may also send occasional promotional emails regarding special offers, events, or salon updates.

To unsubscribe, text “STOP” at anytime.

Receiving appointment-related text messages and emails is considered part of the service we provide and may continue as necessary for scheduled appointments.

Standard message and data rates may apply.

Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality

• Remember visitor preferences

• Analyze website traffic

• Enhance the user experience

You may disable cookies through your browser settings, although certain website features may not function properly.

Analytics

We may use website analytics tools to understand how visitors interact with our website.

These tools collect anonymous information that helps us improve our website and customer experience.

Third-Party Service Providers

We work with trusted third-party providers to operate our business, including:

• Meevo (appointment scheduling and salon management)

• Payment processors

• Website hosting providers

• Email communication providers

• SMS communication providers

• Analytics services

These providers only receive the information necessary to perform their services and are required to protect your information.

Sharing Your Information

We do not sell or rent your personal information.

We may share information only when necessary to:

• Provide requested services

• Process appointments

• Process payments

• Deliver appointment reminders

• Work with trusted service providers

• Comply with applicable laws

• Protect our legal rights

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information (subject to legal and business record retention requirements)

• Opt out of marketing communications

To exercise these rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date (last updated July 13, 2026).

Contact Us

If you have questions regarding this Privacy and SMS Policy or our privacy practices, please contact us.