Let’s work together
Mercer Hair Studio is a team-based salon in Summerville, SC, built on education, collaboration, and exceptional guest experiences. We support one another’s professional and personal growth while creating lasting relationships with our guests.
If you’re looking for a salon home where you can grow, learn, and thrive, we’d love to hear from you.
Available roles
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Do you thrive in a dynamic, client-focused environment and enjoy connecting with people? We’re looking for a charismatic, sales-driven Front Desk Coordinator to join our team! This part-time role is ideal for a career-minded individual who loves making guests feel welcome while supporting salon growth.
Key Responsibilities
Provide a warm and professional first and last impression for all salon guests
Promote salon services, products, specials, and company programs to enhance guest experiences
Assist guests in understanding and selecting products and services tailored to their needs
Follow all company policies and procedures to maintain a smooth, efficient front desk operation
Objectives
Charismatic and personable, with excellent communication skills
Strong sales aptitude and ability to recommend services/products effectively
Professional, organized, and detail-oriented
Previous customer service or salon experience is a plus
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As a Salon Assistant, you will play a vital role in ensuring a seamless and exceptional experience for guests while supporting stylists in delivering high-quality services as well as providing high quality services to your own guests once licensed. This position is ideal for individuals passionate about the beauty industry, eager to learn, and dedicated to providing excellent customer service.
Key Responsibilities
Greet all guests warmly and professionally. Introducing yourself by name and informing the guest who you are assisting that day and what you’re doing with them
Ensure guest information is accurate and complete in the salon software.
Maintain and update guest files, including service details and additional notes
Assist in guest follow-ups, including thank-you cards and callback communications
Maintain cleanliness and organization of the salon and station, ensuring a tidy workspace
Keep the Educating stylists Planner/Tracker updated with relevant notes and information
Ensure styling products are stocked and available for use
Stay in constant communication with the educator to provide seamless support
Assist in washing, drying, and folding salon towels
Utilize downtime effectively by studying for tests and practicing skills
Review the educator’s schedule daily and track the service dollar amount booked
Establish additional service and retail goals based on guest appointments and educators’ goals
Objectives
Stylist Support: Assist stylists with services and guest interactions to ensure a smooth workflow
Upselling & Add-ons: Understand and recommend add-on services appropriately
Goal Tracking: Analyze reports and understand individual and team performance metrics
Earning a new-talent shift by completing the skills assessments in the associate program
Bring in 10 new guests a month via referrals either from advertising yourself on social media or referrals from other guests
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Are you passionate about providing exceptional guest experiences and thriving in a professional, high-end salon environment? We’re seeking skilled, career-minded service providers to join our team.
Requirements
Must hold one of the following active South Carolina licenses:
Cosmetology License
Nail Technician License
Master Barber License
Aesthetician License
Responsibilities
Deliver outstanding customer service before, during, and after each guest visit
Maintain a polished, professional appearance at all times
Support daily salon operations, including laundry, cleaning, and general maintenance
Participate in side-by-side training and mentoring to enhance skills and techniques
Objectives
Professional, personable, and guest-focused
Strong commitment to quality and attention to detail
Ability to collaborate effectively with team members and mentors
Previous salon experience is a plus, but a positive attitude and dedication to growth are essential
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Do you have a talent or skill that can elevate our salon experience? We want to hear from you! If you’re passionate, career-minded, and ready to make an impact, we encourage you to apply.